As a guest at Ahoy Hoi An Boutique Resort & Spa, our policies are designed to enhance your stay and ensure maximum comfort and convenience throughout.

• Check-in From 14:00
• Check-out Before 12:00
• Cancellation/repayment Please refer to the Terms & Conditions of the required rate for the relevant cancellation & prepayment policy.
• Guests with special needs We have a number of support services to assist guests with special needs. Please contact our Concierge for more details.
• Children and extra beds Children should be under the age of 12 to qualify for this rate when booking. Additional cots can be provided on request.
• Pool Access All the Customer to welcome to use the freshwater pool.
• Smoking No-Smoking in the rooms Please request a smoking area with our Concierge
  ID Policy upon check-in All guests including children staying at Burj Al Arab Jumeirah are required to present original valid identification upon check-in, which may either be a Passport or National ID.
• Pets For the comfort and safety of all guests, pets are not permitted.
• Credit cards All major credit cards are accepted.