{"id":6832,"date":"2025-08-09T15:55:56","date_gmt":"2025-08-09T08:55:56","guid":{"rendered":"https:\/\/ahoyhoianresort.com\/trang-chu\/general-terms\/"},"modified":"2025-10-02T17:08:29","modified_gmt":"2025-10-02T10:08:29","slug":"dieu-khoan-chung","status":"publish","type":"page","link":"https:\/\/ahoyhoianresort.com\/vi\/trang-chu\/dieu-khoan-chung\/","title":{"rendered":"\u0110i\u1ec1u kho\u1ea3n chung"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6832\" class=\"elementor elementor-6832 elementor-4645\" data-elementor-settings=\"{&quot;element_pack_global_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4fac6ec4 elementor-section-height-min-height elementor-section-items-bottom elementor-section-full_width elementor-section-height-default\" data-id=\"4fac6ec4\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c0bd5d6\" data-id=\"c0bd5d6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-54e03e3f elementor-widget elementor-widget-spacer\" data-id=\"54e03e3f\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-ec6b6f4 e-con-full e-flex e-con e-parent\" data-id=\"ec6b6f4\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5180049 elementor-widget elementor-widget-html\" data-id=\"5180049\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<!-- start Search form script -->\r\n<div id=\"block-search\">\r\n  <div id=\"be-search-form\" class=\"be-container\">\r\n    <a href=\"https:\/\/exely.com\/\" rel=\"nofollow\" target=\"_blank\">Hotel management software<\/a>\r\n  <\/div>\r\n<\/div>\r\n<!-- end Search form script -->\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c47c7a7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c47c7a7\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-55bf1e0\" data-id=\"55bf1e0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-804f912 elementor-widget elementor-widget-text-editor\" data-id=\"804f912\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">As a guest at Ahoy Hoi An Boutique Resort &amp; Spa, our policies are designed to enhance your stay and ensure maximum comfort and convenience throughout.<\/span><\/p><h3><b>COMPLAINT HANDLING PROCESS<\/b><\/h3><p><span style=\"font-weight: 400;\">When a dispute arises (after a room is booked by a guest), the guest can file a complaint directly to us via the hotel\u2019s hotline. The complaint will be received and transferred to the relevant department within 24 hours, and it will be resolved as soon as possible.<\/span><\/p><h3><b>POLICY ON CHANGING ROOMS, CHECK-IN, AND CHECK-OUT DATES<\/b><\/h3><p><span style=\"font-weight: 400;\">If a guest wants to change their room or check-out date, please contact our reservation department for assistance.<\/span><\/p><p><strong>Check-in &amp; Check-out policy:<\/strong><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Check-in: From 14:00<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Check-out: Before 12:00<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Early check-in: Subject to room availability.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Late check-out: Subject to room availability.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Luggage can be stored at the reception before check-in or after check-out (please ensure that no valuables are left in your luggage).<\/span><\/li><\/ul><p><strong>Late Check-out Policy:<\/strong><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">From 12:00 to 15:00 \u2013 a 30% room rate surcharge applies<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">From 15:00 to 18:00 \u2013 a 50% room rate surcharge applies<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">After 18:00 \u2013 a full night\u2019s charge (100% of the room rate) applies<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Early arrivals and late departures:<\/span><\/p><p><span style=\"font-weight: 400;\">If your arrival is early in the day and you would like immediate access to your room, we recommend reserving for the prior night. Similarly, for late departures, reserving an additional night will guarantee access until you leave the hotel.<\/span><\/p><p><i><span style=\"font-weight: 400;\">*Note<\/span><\/i><span style=\"font-weight: 400;\">: There\u2019s no curfew, and our front desk is available 24\/7. Just let us know in advance if you plan to arrive late or depart early \u2014 we\u2019ll be happy to assist with the arrangements.<\/span><\/p><h3><b>CANCELLATION POLICIES<\/b><\/h3><p><span style=\"font-weight: 400;\">Cancellation policies may vary depending on hotels, rates, and time. Below is the basic policy on room cancellation, applicable when there is no cancellation policy mentioned in the reservation letter or on the online booking page:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If the guest cancels their reservation 14 days prior to the check-in date, the full amount paid for the booking will be refunded.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If the guest cancels within 14 days from the booking date, the hotel will charge the full room rate.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In the case of a no-show (the guest has reserved a room but doesn\u2019t show up), the full room rate will be charged.<\/span><\/li><\/ul><h3><b>REFUND POLICY<\/b><\/h3><p><span style=\"font-weight: 400;\">If the guest has made a deposit and full payment for the reserved room but cancels their trip due to unexpected events, we will consider refunding options. The refund will depend on the specific policy of each booking and will be communicated via email. Refunds are processed within 21-30 business days, depending on banks, and will be made to the bank account provided or to the charged card. There are no fees for refunds.<\/span><\/p><p><span style=\"color: #ff9900;\"><strong>*<i>Note:<\/i><\/strong><\/span><\/p><p><span style=\"font-weight: 400;\">We reserve the right to change the conditions and cancel policies at any time without prior notice.<\/span><\/p><p><span style=\"font-weight: 400;\">We are not responsible for compensation for any indirect, incidental or consequential damages arising from changing dates, room type, etc. or in case of force majeure (natural disasters, wars, etc.).<\/span><\/p><h3><b>PAYMENT POLICY<\/b><\/h3><p><span style=\"font-weight: 400;\">No fee is applied for payments made by Visa\/MasterCard.<\/span><\/p><p><span style=\"font-weight: 400;\">All promotional rates are exclusive of 10% tax and 5% service charges.<\/span><\/p><h3><b>GUEST SERVICES<\/b><\/h3><p><span style=\"font-weight: 400;\">Guests with special needs: We offer support services to assist guests with special needs. Please contact our Concierge for more details.<\/span><\/p><p><span style=\"font-weight: 400;\">Children and extra beds:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Children under 12 years old are eligible for the child rate when booking.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A baby cot can be provided upon request at no additional charge.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">An extra bed is available upon request and will incur an additional fee.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Pool Access: All customers are welcome to use the freshwater pool.<\/span><\/p><p><span style=\"font-weight: 400;\">Smoking Policy: No smoking in the rooms. Please request a smoking area from our Concierge.<\/span><\/p><p><span style=\"font-weight: 400;\">ID Policy upon check-in: All guests, including children, are required to present original valid identification upon check-in (Passport or National ID).<\/span><\/p><p><span style=\"font-weight: 400;\">Pets: For the comfort and safety of all guests, pets are not permitted.<\/span><\/p><p><span style=\"font-weight: 400;\">Credit Cards: All major credit cards are accepted.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Hotel management software As a guest at Ahoy Hoi An Boutique Resort &amp; Spa, our policies are designed to enhance &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"ast-button\" href=\"https:\/\/ahoyhoianresort.com\/vi\/trang-chu\/dieu-khoan-chung\/\"> <span class=\"screen-reader-text\">\u0110i\u1ec1u kho\u1ea3n chung<\/span> Read More \u00bb<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":3890,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-global-header-display":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","footnotes":""},"class_list":["post-6832","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ahoyhoianresort.com\/vi\/wp-json\/wp\/v2\/pages\/6832","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ahoyhoianresort.com\/vi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ahoyhoianresort.com\/vi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ahoyhoianresort.com\/vi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ahoyhoianresort.com\/vi\/wp-json\/wp\/v2\/comments?post=6832"}],"version-history":[{"count":4,"href":"https:\/\/ahoyhoianresort.com\/vi\/wp-json\/wp\/v2\/pages\/6832\/revisions"}],"predecessor-version":[{"id":7206,"href":"https:\/\/ahoyhoianresort.com\/vi\/wp-json\/wp\/v2\/pages\/6832\/revisions\/7206"}],"up":[{"embeddable":true,"href":"https:\/\/ahoyhoianresort.com\/vi\/wp-json\/wp\/v2\/pages\/3890"}],"wp:attachment":[{"href":"https:\/\/ahoyhoianresort.com\/vi\/wp-json\/wp\/v2\/media?parent=6832"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}